Shipping policy

Shipping

 

Order Weight	Standard Shipping	Express Shipping
0-3kg	$18.25	$25
3kg-5kg	$20	$26
5kg-10kg	$35	$50

As we aim for 100% Customer Satisfaction it is very important for us you receive your order as quickly as possible. Orders are dispatched next business day if you place your order before 1:00 pm (except Saturday & Sundays – these orders will be packed and sent on next Monday). You should receive your order within 1-10 business days (depending on which state and area you live in).

As soon as your order is shipped out, you will receive a notification email with a tracking number that will allow you to follow your package in real-time.

Please let us know at checkout where you would like your order placed.  It is best if this is a shady and safe place. If you live in an apartment or unit block let us know the number of a neighbour that can let the driver in and we can leave your order outside your door.

If you don’t include any delivery instructions at checkout and are not home when your order is delivered or you do not answer the door, our driver will leave your box in the safest place at or near the front door.

Please make a note in the delivery instructions/comments section if you would like to physically sign for your package and we will ensure the driver does not leave your order until it has been signed for. Please note that if you request this service and no one is home to sign for the order, we are unable to take responsibility for any items that have perished as a result of being returned to the courier depot.

Please nominate a home or office address. If you do not live in a courier delivery zone we may be able to deliver to your nearest newsagent – please put the name and address of your nearest newsagent in the comments section of your order.

We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you order may not be available. If this is the case we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product is received. We apologise if this happens and appreciate your understanding.


If you have specific delivery instructions, please let us know by email at orders@cleanpantry.net